We thank you and appreciate your business with us. Please read the policy, conditions
and process carefully as they will give you important information and guidelines about
your rights and obligations as our customer, concerning any booking you make through
us unless specifically stated otherwise on our Platform. If due to any reason,
unavoidable circumstances or beyond the limitations of the Operator the booking is not
fulfilled by the Operator then the booking shall be cancelled and refunded, if any
payment was made in respect of that booking prior to commencement of the trip. In the
event the booking is fulfilled and has been claimed for refund due to delay,
unsatisfactory service, unhygienic conditions, no refund will be provided. .
We are not liable for any cancellations/refunds/payments for bookings placed directly with Vendors and not through the Platform. We reserve the right for making a booking and providing a parking space facility to You. We can refuse an order if We do not want to serve You, without any legal repercussions.
1. FAILED BOOKING
In case a Customer is unable to complete the booking process, but money has been deducted from their account, the User can send an email to Us at accounts@snehlaxmi.com with the following on the body of the email:
a) Your transaction number
b) The transportation service number as designated by us on the Platform
c) A brief description of the problem with the booking you are facing
d) And tell us whether you are seeking to retry the booking or a refund.
Your request will be processed within 48 hours, and you will receive an email letting you know your refund is under production. If you select a refund, you will be refunded the full amount paid by you in respect of the failed booking within 5-7 days, after verifying the particulars of the transaction with the Vendor.
2. UNAVAILABILITY
In case a Customer has completed a booking transaction and made payment in full, postwith the Vendor becomes aware of an unavailability of the booked property on the specified dates, the Vendor must communicate such unavailability to the Customer within 24 hours of becoming aware of such unavailability. The Customer may accordingly re-book the service, and if payment has been made or request a refund in accordance with the terms of Clause 1.
3. CANCELLATION As a User, you may cancel Your booking upto 24 hours prior to confirmation of the booking. However, if the booking is cancelled anytime within 24 hours from the time of pick-up, 20% of the total fare may be charged as a cancellation fee, at the discretion of the Company.
The Company at its sole discretion may cancel any order(s):
a. if it suspects a User has undertaken a fraudulent transaction, or
b. if it suspects a User has undertaken a transaction which is not in accordance with the Terms of Use, or
c. in case of unavailability of a booking, or
d. for any reason outside the control of the Company including causes for delivery related logistical difficulties.
e. if the Company does not want to do business with the User
Further, while all measures are taken to ensure accuracy of booking specifications and pricing, the details of a booking as reflected on the Website may be inaccurate due to technical issues, typographical errors or incorrect product information provided to the Company by a supplier and in such an event you shall be notified as soon as such error comes to the notice of the Company. In such event, the Company reserves the right to cancel your order and refund any money that may have been paid by you towards payment of such bookings.
We maintain a negative list of all fraudulent transactions and non-complying users, and reserve the right to deny access to such users at any time or cancel any bookings placed by them in future.
4. REFUND
Refunds will be issued by the same means of payment as used for the initial transaction. You will not incur any fees beyond the cancellation fee specified in clause 3, if applicable, as a result of such return,. We will withhold reimbursement until we have confirmed final cancellation of the booking with the Vendor.
We are not liable for any cancellations/refunds/payments for bookings placed directly with Vendors and not through the Platform. We reserve the right for making a booking and providing a parking space facility to You. We can refuse an order if We do not want to serve You, without any legal repercussions.
1. FAILED BOOKING
In case a Customer is unable to complete the booking process, but money has been deducted from their account, the User can send an email to Us at accounts@snehlaxmi.com with the following on the body of the email:
a) Your transaction number
b) The transportation service number as designated by us on the Platform
c) A brief description of the problem with the booking you are facing
d) And tell us whether you are seeking to retry the booking or a refund.
Your request will be processed within 48 hours, and you will receive an email letting you know your refund is under production. If you select a refund, you will be refunded the full amount paid by you in respect of the failed booking within 5-7 days, after verifying the particulars of the transaction with the Vendor.
2. UNAVAILABILITY
In case a Customer has completed a booking transaction and made payment in full, postwith the Vendor becomes aware of an unavailability of the booked property on the specified dates, the Vendor must communicate such unavailability to the Customer within 24 hours of becoming aware of such unavailability. The Customer may accordingly re-book the service, and if payment has been made or request a refund in accordance with the terms of Clause 1.
3. CANCELLATION As a User, you may cancel Your booking upto 24 hours prior to confirmation of the booking. However, if the booking is cancelled anytime within 24 hours from the time of pick-up, 20% of the total fare may be charged as a cancellation fee, at the discretion of the Company.
The Company at its sole discretion may cancel any order(s):
a. if it suspects a User has undertaken a fraudulent transaction, or
b. if it suspects a User has undertaken a transaction which is not in accordance with the Terms of Use, or
c. in case of unavailability of a booking, or
d. for any reason outside the control of the Company including causes for delivery related logistical difficulties.
e. if the Company does not want to do business with the User
Further, while all measures are taken to ensure accuracy of booking specifications and pricing, the details of a booking as reflected on the Website may be inaccurate due to technical issues, typographical errors or incorrect product information provided to the Company by a supplier and in such an event you shall be notified as soon as such error comes to the notice of the Company. In such event, the Company reserves the right to cancel your order and refund any money that may have been paid by you towards payment of such bookings.
We maintain a negative list of all fraudulent transactions and non-complying users, and reserve the right to deny access to such users at any time or cancel any bookings placed by them in future.
4. REFUND
Refunds will be issued by the same means of payment as used for the initial transaction. You will not incur any fees beyond the cancellation fee specified in clause 3, if applicable, as a result of such return,. We will withhold reimbursement until we have confirmed final cancellation of the booking with the Vendor.